General Terms and Conditions

General Terms and Conditions

FOR YOUR PROTECTION AND OURS: Due to increasing credit card fraud, if the ship to and bill to addresses on your order are not the same the order may be delayed while we verify the legitimacy of the transaction.

TERMS: We have a $19.95 minimum order for individuals, $50 minimum for dealers (cost). Credit cards accepted are American Express, Discover, Visa and MasterCard. You may also pay for your order with PayPal which is very convenient, secure and does not require the use of a credit card. Checks and Money Orders are also accepted.

SHIPPING: UPS is our specific shipper of record and we offer the full gamut of their services from conventional Ground to Overnight If you have special shipping requirements we do have arrangements with FedEx and most other shippers as well as the Postal Service.

RETURNS: All returns must have a Return Authorization number (please contact Customer Service for one).Any items returned without an RA will be refused.If the reason for the return is our error full credit (plus freight)will be given. If the box appears to have been damaged in shipping please contact the shipper immediately. Any defective parts must be reported to us within 48 hours (or 2 business days)of receipt of goods. Any part which in our opinion shows evidence of being used or installed contrary to the manufacturer 's instructions and/or subjected to improper handling, packaging or shipping by the customer will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a 15% restocking fee or refuse any exceptions. No returns will be accepted after 15 days of receipt of goods.

BACK ORDERS: On web orders any backordered item already paid for will ship as soon as available. Unless oversize or overweight, or agreed to beforehand, there will be no added freight on backorders.

SPECIAL ORDER AND MADE TO ORDER ITEMS PICKGUARDS: See the pickguard section for detailed ordering instructions. All custom made pickguards made from tracings or those with non-standard routs are carefully inspected prior to shipping to ensure the highest degree of accuracy and quality. These guards are non-returnable (final sale) so please be sure that what you send or order is exactly what you want. Remember – the guard can only be as accurate as the tracing.

NECKS: All WD necks are fully finished with the highest quality finishes and manufactured of the highest quality woods. They are not dipped in sealer! Some necks may require a minor level and polish. This is perfectly normal and is not considered a defect. WD contemporary style necks have a double action truss rod which adjusts in 2 directions while the vintage necks use a single action rod which adjusts only 1 way. All necks should be carefully inspected prior to installation and/or modification as the neck is rendered non-returnable once altered. Some necks may have minor grain imperfections due to the organic nature of the material. These are not seconds or "blems ". Please contact customer service if you have any questions or concerns about your neck when it arrives. WD cannot guarantee exact neck pocket fit due to varying manufacturer tolerances, wood shrinkage or expansion over time etc. Some neck pocket modification may be required. If you are not familiar with this procedure please contact a professional for assistance.

INTERNATIONAL CUSTOMERS please read the International Shipping link located at the bottom of every page.


Enter e-mail address to receive product and sales updates.

Quick Help
International Shipping Return Policy Terms & Conditions	Privacy Policy Site Security

We accept all major credit cards as well as PayPal