We do ship internationally and will try and answer your questions about our international shipping department here. If you do not find an answer, please do not hesitate to call us at 1-877-WDMUSIC or email email@example.com. Questions about sales can be directed to firstname.lastname@example.org.
Why are the shipping rates so high?
UPS is our shipper of record and we have found that they are consistently on time and deliver our products without damage. Both the customer and WD have the ability to track the package from the time it leaves our warehouse and all packages are insured against damage or loss. The rates provided are UPS published rates; we have no control over them.
In most instances USPS is cheaper. Express Mail advertises three to five business days; Priority Mail advertises 6-10 business days. Please understand that USPS tracking is non-existent and their transit times ARE NOT GUARANTEED like UPS. Priority Mail to some countries has taken as long as six weeks to deliver. This is something we have no control over and USPS will not even let us file a claim for loss until after 90 days.
We will not ship pickguards in envelopes (click here to see why). Any customer who wishes to use an alternate service can place their order by calling 877-WDMUSIC or by contacting email@example.com and we will ship with whatever carrier you wish.
Can I change the currency?
Currently all of the amounts are listed in American dollars. We have been working on adding other currencies to improve your shopping experience.
What if I have special shipping requests and instructions?
No problem. Our shipping department will work diligently to ensure your package is sent the way you want it. Special directions can be added when ordering in the "Ordering Instructions" section of the check out. Whatever your needs, we will do our best to accommodate you.
Do specials apply internationally?
Yes. Our specials are open for all of our clients on sale items. Unfortunately, shipping specials do not apply to orders outside of the continental U.S.
What about Customs?
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Canadian orders under $200 that ship to a residential address via UPS will incur GST, PST and a $10.00 flat fee for processing, not the normal percentages that UPS usually charges.
Can WD ship as a “gift” or put a lower value for Customs?
No. We have many international customers both retail and wholesale, and can not jeopardize our position as an international shipper.
Where is my tracking number?
We send an email confirmation with the tracking number upon shipment of your order. If you have not received your confirmation email it may have been blocked by your "spam" or "junk" email filter. If your order has shipped and you still have not received your tracking number please call the phone number listed above or contact firstname.lastname@example.org.
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